Tivly, LLC (“Tivly”, “we,” “our,” or “us”) is committed to safeguarding your personal information and respecting your privacy. This Privacy Policy describes how we use, disclose, and protect the personal information collected:

• through our website, https://tivly.com/, and any other website where this Privacy Policy is posted or linked and any services available through such websites (the “Website”); 
• in connection with the delivery of our products and services; 
• in connection with our business development and marketing activities; and 
• through our other offline and business interactions (collectively, the “Services”). 

In this Privacy Policy, “personal information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual.

Please carefully review this Privacy Policy to learn more about our information handling and privacy practices. You can also jump to a particular topic by clicking the following links: 

• Information Collection
• Information Use
• Information Disclosure
• Your Choices
• California Privacy Rights
• Information Security
• Information Retention
• Third-Party Services
• Children’s Privacy
• Changes to This Privacy Policy
• Contact Us

California Notice at Collection

We collect the categories of personal information (as defined in the California Consumer Privacy Act (CCPA)) listed in the table below.

As further described in the “Information Use” section below, we generally collect and use the above-listed categories of personal information to provide and manage the Services and achieve legitimate business or commercial purposes. 

As noted in the table above, we “sell” or “share” (as these terms are defined in the CCPA) certain categories of personal information, and you may exercise your right to opt out of such disclosures by clicking the Your Privacy Choices link in the footer of the Website and following the instructions.  

We retain each category of personal information that we collect for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal or reporting requirements. 

More information, including a description of your legal rights, can be found below in the “California Privacy Rights” section. 

1. Information Collection

Depending on your use of the Services and how you otherwise interact with us, we may collect or obtain information from and about you in several ways, including: (i) directly from you; (ii) automatically when you visit and interact with the Website; and (iii) from third parties. Additional details regarding our collection of your personal information are included below. 

Information Provided by You

When you visit and use the Website or otherwise interact with us, we collect personal information that you share with us. For example, we may collect personal information when you contact us (via phone, email, etc.), request that we send you promotional communications or other materials, or otherwise communicate with us.  

Depending on the context of your interactions with us, the categories of personal information that we may collect directly from you include: 

• Contact information, including your name, street address, telephone number, and email address. 
• Payment information, including your credit/debit card information and billing address (if, for example, you purchase leads from us). 
• Commercial information, including information about products or services that you have purchased, obtained, or considered and information about your business (e.g., business name and details regarding revenue, assets, number of employees, etc.).   
• Correspondence and communications, including recordings of our email and phone conversations with you and any correspondence related to providing you with an insurance quote.  
• Preferences, including how frequently you wish to receive marketing and promotional communications from us. 
• Other information you choose to provide, including information you include in any forms that you complete and submit on the Website and other information that you provide during your interactions with us.  

Where applicable, we may indicate whether and why you must provide us with your personal information as well as the consequences of failing to do so. For example, it may be necessary for you to disclose certain personal information in order for us to provide the Services to you.

Please note that if you post in a public space on the Website, we may collect the personal information that you post. If you choose to share your personal information publicly, please understand that we cannot control the actions of third parties who also may have access to or collect this information. Please exercise caution when disclosing personal information in these public areas. 

Information Collected Through Automated Means 

When you visit and interact with the Website, we (and our service providers and partners) may use cookies, web beacons, and other similar technologies to collect certain information automatically. 

The specific types of information we (and our service providers and partners) may collect include:

• Device information, which includes the Internet Protocol (IP) address and/or other unique identifier(s) assigned to your device, the location of your device, and other information about your browser, device, and operating system. 
• Usage information, which includes information about your interaction with the Website (e.g., the date and time of your visit(s); the areas or pages that you visit; the amount of time you spend viewing or using the Website; the domain name from which you accessed the Website; your keystrokes; and other click-stream or site usage data).  

We (and our service providers and partners) may also use cookies or other similar technologies to collect details about the actions that you take upon receipt of an email from us. 

Moreover, we use third-party analytics and tracking tools to better understand who is using the Website, how people are using the Website, and how to improve the effectiveness of the Website and related content. We may also use the information that we collect about your interactions with the Website and our content to draw inferences. 

Please note that we use Google Analytics to better understand how users interact with the Website. For information on Google Analytics’ information handling practices and how you can control the use of information sent to Google, please visit https://policies.google.com/technologies/partner-sites. If you wish to prevent your information from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.

Additionally, we may use third-party tools to help us or our partners serve interest-based advertisements to you across the internet. These tools may include cookies, pixel tags, or similar technologies that automatically collect and store certain personal information about your interaction(s) with the Website. Our third-party partners may combine information collected from your interaction(s) with the Website with information that they collect from other sources. To learn more about your interest-based advertising choices, please see the “Your Choices” section below.

You may be able to adjust your device or browser settings to limit certain tracking or to decline cookies. Please refer to your device’s settings or your browser’s “Help” section for more information on how to delete cookies and/or disable your device or browser from receiving cookies or adjust your tracking preferences.

To learn more about cookies, including how to manage them, please visit https://allaboutcookies.org/. 

Information Collected from Other Sources

We may obtain your personal information from other sources, including, for example, our service providers, our customers, our business partners, data brokers, and social media platforms. 

The information that we receive from other sources may include contact information, commercial information, and internet or other electronic network activity information. 

We use the personal information that we receive from other sources to help us maintain the accuracy of or supplement the information we collect; personalize your experience with the Services; conduct internal business analysis; and fulfill other business or commercial purposes described in this Privacy Policy. 

Combination of Information 

We may combine the personal information that we receive from and about you, including information you provide to us, information we automatically collect through the Website, and information collected offline. We use, disclose, and protect the combined information for the purposes described in this Privacy Policy.  

2. Information Use

We use the personal information we collect for the following purposes:

• Providing the Services, including to operate, maintain, support, and provide the Services.
• Communicating with You, including to provide the Services and information that you request (e.g., a quote for third-party services offered on or through the Services), to respond to your comments and questions, or to send you important updates and communications about this Privacy Policy and/or other applicable terms and conditions. 
• Sending You Marketing and Promotional Communications, including emails and text messages (with your consent) about products and services that we think may interest you. Details on how to exercise your choices with respect to marketing and promotional communications from us can be found in the “Your Choices” section below. 
• Personalizing the Services, including to tailor the content we may send or display to you and otherwise personalize your experience with us.
• Engaging in Interest-Based Advertising, including to serve you interest-based advertising on the Website or on other online services across the devices you may use. Details on how to exercise your choices with respect to interest-based advertising can be found in the “Your Choices” section below. 
• Conducting Analytics and Developing Products, including to analyze usage trends and preferences in order to improve the Services and to develop new products, services, and features.
• Maintaining Security and Preventing Fraud, including to monitor and maintain the security of our systems and networks and to detect, prevent, investigate, and protect you, our business, and others from fraud, unauthorized transactions, and other unlawful or unsafe activity. 
• Satisfying Our Legal Obligations, including complying with applicable law and responding to lawful requests and communications from law enforcement authorities and other government officials. 
• Supporting Our Business Operations and Business Transactions, including to administer our general business and other related functions and to carry out sales or other business transactions. 

We will also use your personal information as described to you at the point of information collection or with your consent. Additionally, we will use your personal information as we believe necessary or appropriate to protect our rights, privacy, safety, property, and/or those of others. 

3. Information Disclosure

We may disclose each of the categories of personal information we collect from and about you with the following categories of recipients: 

• Our Affiliates and Subsidiaries. We will disclose your personal information to our affiliates and subsidiaries for any of the purposes listed above. 
• Our Service Providers. We disclose your personal information to third parties that provide business, professional, marketing, analytics, or technical support services to us; help us operate our business and the Services; or administer activities on our behalf.  
• Insurance Providers. We disclose your personal information to insurance providers that we partner with to provide the Services. For example, if you provide us with your contact information to request a quote for insurance products, we will disclose your information to one or more insurance providers so that you can receive the quote(s) that you requested.
• Our Business Partners. We disclose your personal information to other companies with whom we partner as necessary to provide the Services and carry out other related activities. For example, we will disclose personal information to third parties who co-sponsor a promotion with us who we believe can connect to you additional service offerings that would be of interest to you.  
• Our Analytics Providers. We disclose your personal information to parties that assist us in performing analytics and help us measure the effectiveness of the Services and our marketing and advertising efforts. 
• Our Marketing and Advertising Partners. We disclose your personal information to our marketing and advertising partners, including social media platforms, third-party advertising networks, and other parties that assist us in serving and optimizing our advertisements. 
• Governmental and Public Authorities. We will disclose your personal information to government and public authorities as necessary or permitted by the laws of any jurisdiction in which we operate.  
• Relevant Third Parties in Connection with a Business Transaction. We may take part in or be involved with a business transaction, such as a merger, sale, joint venture, or another type of acquisition or business combination of all or a portion of our assets. If another entity acquires us or any of our assets, your personal information may be transferred to such entity and its advisors leading up to and/or following the transaction. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, personal information that we hold may be considered an asset of ours and may be sold or transferred to third parties.  
• Other Parties. We will disclose your personal information to other parties as we believe necessary or appropriate either to: (i) comply with applicable law; (ii) protect our operations and those of our affiliates and subsidiaries; (iii) investigate and prevent against fraud and mitigate other risks; (iv) enforce our Terms and Conditions and other agreements; (v) protect our rights, privacy, safety, property, and/or those of others; or (vi) allow us to pursue available remedies or limit damages that we may sustain.

We may disclose your personal information for other reasons that we will describe at the time of information collection or prior to disclosing your information. Additionally, we will disclose your personal information with your consent or when you direct us to do so. 

Please note that we may de-identify, anonymize, or aggregate personal information and disclose such information to third parties for various purposes as permitted by law. 

4. Your Choices

We provide you with the ability to make certain choices about how we use your personal information, as described below. 

• Unsubscribe from Communications
  • Email communications. If you do not wish to receive marketing or promotional emails from us, you can opt out of receiving such communications at any time by following the instructions included in any marketing or promotional email that you receive from us or by contacting us using the information in the “Contact Us” section below. Please note that even if you opt out of receiving marketing and promotional emails from us, you will still receive non-marketing or transactional emails from us, including responses to your inquiries/requests. 
  • Text communications. If you do not wish to receive text messages from us or our business solutions providers in connection with the Services, you can opt out of receiving such communications at any time by texting the word “STOP” in response to any text message that you receive from us or by contacting us using the information in the “Contact Us” section below.
• Interest-Based Advertising: You may be able to opt out of receiving interest-based advertising using the browser opt-out tools and consumer choice mechanisms provided by interest-based advertising self-regulatory groups by following the links below: 
  • Digital Advertising Alliance (DAA): http://www.aboutads.info/choices
  • Network Advertising Alliance (NAI): http://www.networkadvertising.org/choices/ 
  • Please note that you will need to opt out separately on all of your browsers and devices, as each opt-out will apply only to the specific browser or device from which you opt out. If you delete or reset your cookies, change browsers, or use a different device, any opt-out cookie may no longer work and you will have to opt out again. 
  • Some of our advertising partners may provide you with additional choices with respect to interest-based advertising. For example, certain social media platforms may allow you to control your advertising preferences directly through their services. Please review the privacy policies of the third-party services you use for more information.
• Access, Correct, and Delete Personal Information: If you would like to request to review, correct, or delete your personal information, you can contact us in accordance with the “Contact Us” section below. Please note, however, that we may not be able to honor certain correction and deletion requests, including if we: (i) believe that correction or deletion of personal information would violate applicable law; or (ii) determine that the contested personal information is more likely than not accurate. 

5. California Privacy Rights 

The California Consumer Privacy Act (CCPA) provides California residents with certain rights in relation to their personal information (as defined in the CCPA). Pursuant to the CCPA, we are providing the following additional details regarding the categories of personal information that we collect, use, and disclose. This section also describes the rights available to you as a California resident in relation to your personal information and how you can exercise your rights.  

Personal Information Collection and Disclosure 

The following chart details which categories of personal information we have collected from and about California residents in the past twelve (12) months, the source(s) of each category of information, the categories of third parties to whom we have disclosed each category of information for a business purpose, and the categories of third parties to whom we have “sold” or with whom we have “shared” each category of information (as such terms are defined in the CCPA) (where applicable). Please note that the first column in the chart lists by category the types of information described in the “Information Collection” section above, as required by the CCPA. 

Purposes for Collecting Personal Information

As described in more detail in the “Information Use” section above, we collect personal information to provide and manage the Services and achieve a variety of legitimate business or commercial purposes. 

Disclosures of Personal Information

As detailed in the “Information Disclosure” section, we disclose personal information to fulfill the purposes described above, which includes disclosing information to insurance providers that we work with to deliver the Services. We will also disclose certain categories of personal information to competent governmental and public authorities and other third parties as necessary or appropriate, including when we have a legal or contractual obligation to disclose the information. 

Sale and Sharing of Personal Information

We “sell” and “share” (as such terms are defined in the CCPA) certain categories of personal information to and with third parties. Additionally, as detailed in the chart above, we have “sold” and “shared” certain categories of personal information in the past twelve (12) months for analytics and advertising purposes. Please refer to the chart above for additional details. 

We do not “sell” or “share” the personal information of minors we know to be under the age of 16. 

Use and Disclosure of Sensitive Personal Information

We do not collect or process “sensitive personal information” (as defined in the CCPA). 

Your Legal Rights

You have the right to request that we: 

• Disclose to you the following information covering the twelve (12) months preceding your request:
  • The categories of personal information we have collected about you and the categories of sources from which we collected such information; 
  • The specific pieces of personal information we have collected about you;
  • The business or commercial purposes for collecting, selling, or sharing your personal information; 
  • The categories of third parties to whom we disclosed such personal information; and 
  • If we sold, shared, or disclosed your personal information for a business purpose, two separate lists disclosing:
    • Sales and shares, identifying the personal information categories that each category of recipient received; and 
    • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained. 
• Delete the personal information that we have collected from you, subject to certain exceptions. 
• Correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing. 

We will not discriminate against you if you decide to exercise your rights under the CCPA. 

If you are interested in exercising any of the above-listed rights, you can do so by emailing us at privacy@tivly.com or calling us at (877) 907-5267. 

To protect your privacy, we will require the matching of up to three pieces of personal information provided with your request with information we maintain to verify that it is you making the request. Where applicable, we will use the requested information for verification purposes only. Please note that we may decline a request where we are unable to verify your identity and confirm the personal information we maintain relates to you. 

Authorized Agent 

You may authorize someone to submit a privacy rights request on your behalf (an “authorized agent”). An authorized agent will need to demonstrate that you’ve authorized them to act on your behalf, unless you have provided the agent with power of attorney pursuant to applicable probate law. Depending on the evidence provided, we may also contact you to verify your identity with us or request confirmation from you that the agent is authorized to submit the request on your behalf. 

Exercising Your Sale and Sharing Opt-Out Right

As detailed in the chart above, we “sell” and “share” certain categories of personal information to and with third parties. If you are 16 years of age or older, in addition to the rights described above, you have the right to direct us to not “sell” or “share” your personal information at any time. To exercise your opt-out right, you may submit a request to us by clicking the Your Privacy Choices link in the footer of the Website and following the instructions. 

Alternatively, where available, you can use certain preference signals to exercise your sale and sharing opt-out right automatically with all businesses that you interact with online, including Tivly. If you enable a browser-based opt-out preference signal that complies with the CCPA, such as Global Privacy Control (GPC), upon receipt or detection, we will treat the signal as a valid request to opt out of the sale or sharing of personal information linked to that browser and any consumer profile we have associated with that browser. Please note that if you use different browsers or browser profiles, you will have to enable the signal on each one that you use. 

An authorized agent may also use the methods described above to submit a request to opt out on your behalf if you provide the agent with signed permission to do so. Please note that we may request from the agent documentation demonstrating that they have your authority to act on your behalf. 

6. Information Security

We have implemented reasonable technical and organizational measures that are designed to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access. 

Unfortunately, because the transmission of personal information via the internet is not completely secure, we cannot guarantee the security of any personal information transmitted to the Website. 

7. Information Retention

We will retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy our legal or reporting requirements, unless a longer retention period is required or allowed under law. 

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of personal information; the potential risk from unauthorized use or disclosure of the personal information; the purpose for which we use the personal information; whether we can achieve the purposes through other means; and the applicable legal requirements. 

If we de-identify information, we will maintain and use the information in de-identified form and not attempt to re-identify the information except as required or permitted by law. 

8. Third-Party Services

The Website may contain features or links to websites and services provided by third parties, including social media widgets and plugins, which are not governed by this Privacy Policy. Any information you provide to the owner or operator of another website or a third-party service is provided directly to the service owner or operator and is subject to its privacy policy, even if accessed through the Website. We encourage you to review all third parties’ privacy policies before providing them with your personal information.

9. Children's Privacy

The Services are not intended for or directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we learn that a child under the age of 18 has provided personal information through the Services, we will use reasonable efforts to delete such information. Please contact us in accordance with the “Contact Us” section below if you are a parent or legal guardian of a child under the age of 18 and believe that we may have collected personal information from your child.   

10. Changes to Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our information handling and privacy practices and/or changes in applicable law. 

The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised. If we make changes, we will revise the date at the top of this page and, in the case of material changes, we will provide you with additional notice (in accordance with applicable law). 

Unless otherwise stated, the current version of this Privacy Policy applies to all personal information under our control. We encourage you to review this Privacy Policy periodically to remain informed about our information handling and privacy practices. 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our information handling and privacy practices, please send an email to privacy@tivly.com, call us at (877) 907-5267, or write to us at:

Tivly, LLC 
PO Box 721946 
Oklahoma City, OK 73171
United States