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Our Summary

This Farmers Insurance review looks at coverage options, regions served, and the company’s reputation. Farmers Insurance’s business model uses local agency owners who own and operate their own Farmers’ agency. Being local means that Farmers’ agents have a good sense of the risks a business owner faces in the area.   

Company Overview

Farmers Insurance has been around since 1928. Agents offer a wide range of commercial insurance products while giving business owners personalized service that they can’t get anywhere else. There are more than 48,000 Farmers agents across the country eager to help you with personal and commercial insurance needs. Many small business owners appreciate having all insurance under one roof with one agent who can manage it all. 

Geographic Representation

Farmers Insurance has agents in all 50 states. There are no U.S. geographical restrictions to access a Farmers policy. 

Lines of Coverage

Farmers has a full line of commercial insurance products to help business owners plan for the worst-case scenarios.  

The types of commercial insurance policies listed with Farmers Insurance include: 

• Business Liability: Pays third-party claims where property loss or injuries have occurred. 

• Commercial Property: Pays for the replacement of business contents that include furniture, equipment, and inventory.  

• Workers’ Compensation: Pays medical bills and lost wages of employees hurt while working.  

• Commercial Auto: Coverage for vehicles you own, rent, or lease and the liability that comes with at-fault accidents. 

• Umbrella: Adds liability protection to policies such as general liability and commercial auto policies, giving the business more protection across all liability policies.   

Top Industries Served

Farmers Insurance covers a wide variety of industries. The main industries listed on the website include apartments, auto service and repair, commercial real estate, education and non-profits, home and building services, HOA, manufacturing, office, religious organizations, retail stores, and restaurant and food truck services. Check with your local Farmers agent if you are unsure about coverage for your business industry. 

Premium Costs

Farmers does not advertise rates and doesn’t offer online quotes, so we are unable to provide an idea about costs. However, realize that your rate will depend on a few factors. Those factors include the location of your business, your experience, total revenues, the industry, and your claims history.  

Underwriting Process

To get a quote, you will complete an online questionnaire that is submitted and sent to a local agent. The agent will contact you to put together a quote. Expect to spend 30 minutes on the phone with an agent who will get the required details about your business in order to provide the quote. Most companies can bind coverage at the end of the quote process.  

AM Best Ratings

AM Best ratings tell you how financially strong an insurance company is. The higher the rating, the less likely a company is to default on claims. Farmers Insurance has an A rating from AM Best which is the second-highest rating possible, suggesting strong financial stability. 

Complaint Index

The National Association of Insurance Commissioners (NAIC) gives insurance carriers a complaint index ratio that expresses the number of complaints based on the size of the company. An average ratio is 1.0, with numbers above that meaning the company had more complaints than expected. Farmers Insurance has a 2021 complaint ratio of 0, meaning it had no complaints in 2021 for commercial insurance. 

Reputation

We look at third-party reviews of actual customers to get a sense of what consumers say about Farmers. There are 33 reviews on Trustpilot with a 2.1-star rating. Many of the reviews have to do with personal insurance, so it is hard to discern what people may or may not like about the commercial lines. Farmers is accredited with the Better Business Bureau. There is a settlement alert for the company that has to do with earthquake claims in Oklahoma. 

Concluding Thoughts

For a business owner looking for a local partner, Farmers is a good option when it comes to risk. It pairs business owners with local agents who are business owners themselves and understand the lay of the land with regard to risk. Keep in mind that each agent has their own protocols for running their agency which means that service can vary from agent to agent. 

Methodology

CommericalInsurance.net employs its own independent research to come up with the details for reviews. We do this so that you can have as many insights as possible about a company so that you can make the best decision for your commercial insurance. We take into consideration the company’s history and where they serve. We want to highlight the appetite that a company has as this suggests where business owners can get the most competitive rates. Where possible, we include premium data. From there, we take into account formal complaints, and financial strength ratings along with public reviews painting a broad picture of the company’s reputation.