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Our Summary

This Mylo Insurance review looks at the coverage options, regions served, and reputation of the company. Mylo is an insurtech company that searches for the best policies and prices in commercial and personal lines of insurance.

Company Overview

Mylo was launched in 2015. It’s an insurtech arm of Lockton Companies which was founded in 1966 and is the world’s largest independent insurance broker. This relationship gives Mylo an advantage in understanding the needs of small business owners and helping pinpoint the right coverage based on decades of insurance experience. Mylo searches for the best policy for clients based on relationships with more than 100 insurance carriers.

Geographic Representation

This company has a national presence. Mylo serves all 50 states as well as the District of Columbia. 

Lines of Coverage

Mylo has a comprehensive line of coverage options for small business owners. On top of their personal lines of insurance (home and auto), Mylo offers the most common policies that a business owner will need making it a one-stop shop for insurance.

The types of commercial insurance policies listed with Huckleberry Insurance include:

  • General Liability: Protection from third-party claims where the business may be liable for property damage or injuries. 
  • Business Owners Policy (BOP): Combines general liability with commercial property for comprehensive coverage 
  • Professional Liability: Protection from professional negligence claims that lead to property damage or injury
  • Commercial Auto: Covers company vehicles for at-fault accidents. Coverage includes liability and may also include comprehensive and collision coverage.  
  • Cyber: Protects the company from costly claims due to hackers and cybercriminals 

Top Industries Served

Every insurance company has a preferred list of industries that it serves. Because Mylo has so many insurance carrier relationships, it serves a wide range of industries. As you go through the questionnaire, you’ll be asked to describe your business. The AI software will then pair you with a suitable carrier for your company.

Premium Costs

Mylo doesn’t advertise rates. However, we ran a quote for a small consulting firm. The system generated a quote for general liability for $565 per year within a few minutes. This is slightly higher than other sites we have received quotes from. Quotes for professional liability and umbrella policies required calling to get a quote.

Underwriting Process

Mylo’s focus is on the AI technology it uses to help navigate the commercial insurance world. The questionnaire asks basic questions to start. Toward the end of the AI-generated interview, some questions get into specifics about whether the company has merged, had claims, or produces specific high-risk products. This is more in-depth than most AI formats that we’ve seen though it is good to help get an accurate quote.

AM Best Ratings

Am Best is a third-party rating company that gives consumers insights into the solvency of an insurance company. Highly rated companies are thought to be highly solvent with assets that can cover a high number of claims. Because Mylo shops for insurance with partner carriers, it doesn’t have its own AM Best rating. 

Complaint Index

Because Mylo is an independent insurance broker, it doesn’t have a profile established with the National Association of Insurance Commissioners (NAIC). Instead, its partner companies have a profile. When you get a quote from Mylo, you might want to run a complaint index report on that specific carrier to see if the company has more or fewer complaints as expected for a company of its size. 


Looking at third-party review sites helps us determine what actual customers say about Mylo. On, Mylo has 149 reviews with a 4.84 average star rating. People like how the platform shops for better rates. Those upset found service to be lacking, and found it difficult to change policy terms. 

Mylo is not accredited with the Better Business Bureau. It has one one-star review and one complaint made in the past 12 months. The complaint says they purchased two policies for their business but never received the policies. In trying to contact the company, the business owner got no response. 

Concluding Thoughts

Mylo is a leader in insurtech, helping individuals and business owners find the right policy among a long list of insurance partners. The AI-based platform is easy to use but is a little more in-depth than some other AI platforms. We feel this is a good indication that Mylo is looking to get the correct information at the onset, so there are no surprises later on. 

Learn more about Mylo Insurance 

Methodology employs its own independent research to come up with the details for reviews. We do this so that you can have as many insights as possible about a company so that you can make the best decision for your commercial insurance. We take into consideration the company’s history and where they serve. We want to highlight the appetite that a company has as this suggests where business owners can get the most competitive rates. Where possible, we include premium data. From there, we take into account formal complaints, and financial strength ratings along with public reviews painting a broad picture of the company’s reputation.

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Insurance I needed, explained simply.
Five Star Rating
Kimberly Zimnoski
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The entire process was very easy....from initial quote to signing the policy. Their rates were very competitive. Thanks for protecting me and my business!
Five Star Rating
R Luscombe
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Great! Fast service at a great price. Needed a business insurance provider the same day for a company I work with. They had the quote to me within minutes and policy up and running shortly after. Would recommend highly!
Five Star Rating
Andrew Moran